1. Trial Plan

• The Trial Plan is non-refundable.

• Once access has been granted, no refunds, credits, or partial refunds will be issued.

  
  

2. Monthly Subscriptions

• Monthly subscriptions are non-refundable once activated, as full access is delivered instantly.

• You may cancel at any time, and your subscription will remain active until the end of the current billing period.

• No refunds or credits are provided for:

  • Partial months of service

  • Unused time

  • Change of mind

    
    

3. Yearly Subscriptions

• Yearly subscriptions are also non-refundable once activated.

• You may cancel anytime, and your subscription will remain active until the end of the prepaid period.

• No pro-rated refunds, credits, or reimbursements are offered for unused time.

  
  

4. Accidental Purchases

Because AllStream provides instant digital access, refunds for accidental purchases are not offered.
Please ensure the correct plan is selected before completing checkout.

5. Account Violations or Suspensions

Refunds will not be issued for accounts suspended due to:

• Sharing login credentials outside your household/Wi-Fi

• Abuse of the service

• Violation of AllStream’s Terms of Use

6. Billing Issues

If you believe there has been a billing error (charged twice, incorrect amount, etc.), please contact us at:
📧 team@allstream.com.au
We’ll investigate the issue and resolve it promptly.

7. How to Cancel Your Membership

To cancel your membership, email us at team@allstream.com.au with the email address used for your subscription.
Cancellations are processed within 24 hours.

8. Changes to This Policy

AllStream reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated date.